Terms of Service

1. Acceptance of Terms

Trove (herein "Trove" or the "Service") is an online service operated by Hey Trove Ltd. (company number 517408266) and its affiliates (collectively "we", "us", "our" or "HeyTrove").

By accepting these Terms and accessing and/or using Trove, you agree to be bound by these Terms of Service (the "Terms"), which constitute a binding agreement between you and HeyTrove. If you do not agree to these Terms, you may not use the Service.

You must be at least 16 years old or the minimum age required in your country to consent to use the Service and accept these Terms, whichever is higher. If you are under 18, you must have your parent or legal guardian's permission to use the Service.

These Terms are subject to our Privacy Policy, which governs our collection, use, storage, disclosure, and protection of your personal data in connection with your use of the Service.

2. The Service

Trove is an AI-powered knowledge library that lets you upload, organize, and share documents.

The Service is accessible via our web application, command-line interface (CLI), and API.

The Service may interoperate with third-party AI providers, applications, integrations, websites, or other services. Your use of third-party services may be subject to separate terms and privacy notices. When you enable an integration or direct the Service to send Content to a third party, you authorize the access and transmission necessary to carry out your instructions. HeyTrove does not control independently operated third-party services and is not responsible for their availability, content, or conduct, to the extent permitted by applicable law. This provision does not exclude HeyTrove's obligations concerning service providers it engages or its own handling of personal data.

3. User Accounts

Subject to the creation of a Trove account and your compliance with these Terms and any applicable subscription limits, HeyTrove grants you a limited, non-exclusive, non-transferable right to access and use the Service, including its official API and CLI, for your personal or internal business purposes. This permission does not include any right to resell, sublicense, or make the Service available to any third party.

When creating and maintaining an account with Trove, you agree to:

• Provide accurate and complete information.
• Keep your login credentials secure and confidential.
• Maintain only one account per person.
• Accept responsibility for all activity that occurs under your account.

4. Acceptable Use

By subscribing to or using the Service, you agree not to:

• Upload or distribute illegal content.
• Upload content for which you neither hold the applicable intellectual property rights, including copyrights (the "IP Rights"), nor have permission or other lawful authority to upload it.
• Use the Service to distribute content or other material in a manner that infringes, misappropriates, or otherwise violates any third party's IP Rights, without authorization.
• Circumvent or remove digital rights management (DRM) protections.
• Upload malware, viruses, or other harmful code.
• Scrape or use automated access methods except via the official API and CLI.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying components of the Service, except to the extent expressly permitted by mandatory applicable law.
• Interfere with or disrupt the Service or its infrastructure.
• Impersonate another person or entity.
• Share your account credentials with others.
• Circumvent rate limits, usage quotas, subscription restrictions, authentication requirements, or other security or protective measures, including by creating additional accounts or using another person's credentials.
• Use the Service for fraudulent, deceptive, abusive, or unlawful activities, or in a manner that violates another person's privacy, confidentiality, or other rights.
• Misrepresent AI-generated output as human-generated where doing so would be deceptive or violate applicable law.

5. Ownership Rights & Licenses

For the purpose of these Terms:

• "Input" means documents, text, prompts, instructions, and other materials that you submit to the Service.
• "Output" means responses, summaries, answers, and other materials generated by the Service in response to Input.
• "Content" means Input and Output collectively.

As between you and HeyTrove, you retain your rights in your Input, and to the extent permitted by applicable law and subject to third parties' IP Rights, you will own Output generated for you, and HeyTrove assigns to you any right, title, and interest it may have in that Output. This assignment does not include rights in the Service itself, third-party materials, or other users' content or output. Output may not be unique, and other users may receive similar or identical output. We do not represent that Output qualifies for intellectual property protection or that your use of it will not require third-party permission.

By accepting these Terms you grant HeyTrove a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display your Content to provide, maintain, secure, and support the Service, implement your sharing instructions, and comply with applicable law. We may sublicense this license to service providers only to the extent necessary for those purposes. This license does not transfer ownership of your Content or authorize its publication outside your sharing settings. It continues only for as long as necessary for those purposes, including any applicable retention period described in our Privacy Policy.

HeyTrove retains all IP Rights to the Trove platform and the Service itself, including its code, design, and brand.

These Terms do not grant you any rights to HeyTrove's names, logos, trademarks, or other brand assets. You may not use them in a manner suggesting sponsorship, endorsement, or affiliation without our prior written permission. Any open-source components made available with the Service are governed by their applicable licenses, which prevail over conflicting provisions of these Terms for those components.

Third-party names and logos shown on the Service, such as those of the AI tools Trove works with, belong to their respective owners and are used only to identify those tools. Their use does not imply any partnership, sponsorship, or endorsement.

By submitting Input to Trove, you represent and warrant that:

• You have all rights, licenses, permissions, consents, and other lawful authority necessary to submit the Input, permit its processing through the Service, grant the licenses in these Terms, and authorize any sharing or publication you select.
• The Input does not infringe any third party's IP Rights.
• Your submission and use of Content do not violate applicable law, privacy or data protection rights, confidentiality obligations, or contractual restrictions. If Content contains another person's personal data, you are responsible for establishing a lawful basis for submitting it and providing any notices or obtaining any consents required by applicable law.
• You are responsible for the legality of Input you submit and for your use and sharing of Output.

HeyTrove does not undertake to review or verify all Content for legality, accuracy, or compliance with third-party rights. We may remove or restrict access to Content where we reasonably believe it violates these Terms or applicable law, infringes third-party rights, or creates a security risk, subject to applicable legal requirements.

If you voluntarily provide suggestions, ideas, or other feedback about the Service, you grant HeyTrove a perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, and incorporate that feedback for any purpose without compensation to you. This permission does not authorize disclosure of your personal data or confidential Content in breach of our obligations.

6. Copyright Infringement & DMCA

HeyTrove respects IP Rights and expects its users to do the same. We comply with the Digital Millennium Copyright Act (the "DMCA") and respond to valid notices of alleged copyright infringement.

Designated Agent

If you believe content on Trove infringes your copyright, send a written notice by email to our designated DMCA agent: copyright@heytrove.ai

Takedown Notice Requirements

A valid DMCA takedown notice must include:

• Identification of the copyrighted work claimed to be infringed.
• Identification of the material on Trove that is claimed to be infringing, with enough detail to locate it.
• Your contact information (name, address, phone number, email).
• A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
• Your physical or electronic signature.

Counter-Notice

If you believe your content was wrongly removed in response to a DMCA notice, you may submit a counter-notice to our designated agent. Your counter-notice must include your contact information, identification of the removed material, a statement under penalty of perjury that you believe the material was removed by mistake or misidentification, and your consent to the jurisdiction of the federal court in your district. We will restore access to the material within 10 to 14 business days after receiving a valid counter-notice, unless the copyright holder files a court action.

Repeat Infringer Policy

HeyTrove will terminate the accounts of users who are determined to be repeat IP Rights infringers. We consider a user a repeat infringer if we receive multiple valid DMCA takedown notices regarding Content on their account, or if we identify a pattern of uploading infringing material. Account termination under this policy is at HeyTrove's sole discretion.

Content Removal

HeyTrove may remove or disable access to Content in response to valid DMCA notices without prior notice to the uploader and without liability, to the extent permitted by applicable law.

7. AI Limitations and User Responsibilities

AI accuracy and appropriate use

The Service uses artificial intelligence, which may produce inaccurate, incomplete, misleading, or offensive Output, including incorrect quotations, citations, or descriptions of source documents.

Output does not represent HeyTrove's views and is not a substitute for legal, medical, financial, or other professional advice. You must assess Output for accuracy and suitability, verify material statements and citations against original sources, and obtain appropriate human or professional review before relying on, acting on, or sharing it.

You must not use Output as the sole basis for decisions producing legal or similarly significant effects on a person.

Automated actions

If you authorize an agent, integration, or other automated tool to act through the Service, you are responsible for configuring its permissions and implementing appropriate oversight and safeguards. AI-generated instructions or recommendations may be incorrect. You should independently confirm consequential actions before permitting them to be carried out.

Sharing and backups

You are responsible for selecting and reviewing your Content's visibility and access permissions. Publishing Content or enabling access by third parties may allow recipients to copy, download, or redistribute it, and subsequent changes to permissions may not remove copies already obtained. The Service is not a substitute for an independent backup of important documents and data.

8. Service Availability

We strive to maintain high availability but provide the Service on a best-effort basis. No service-level agreement (SLA) is offered at this stage. We will provide reasonable notice for planned maintenance and may modify or discontinue features with notice. HeyTrove is not liable for any downtime or Service interruptions.

9. Billing, Cancellation and Renewals

Paid plans are billed in advance, monthly or annually, through our payment provider, Polar.

You may cancel at any time from the billing page. Nevertheless, your paid plan continues until the end of the period you have already paid for. We do not prorate partial periods, provided however that annual plans are eligible for a full refund if cancelled within 14 days of the first payment. After that period, except as provided in Section 13 or required by applicable law, no full or partial refunds will be issued for cancelled monthly or annual subscriptions.

Refunds are issued manually on request. Email support@heytrove.ai and we return the money to your original payment method.

You can change your billing period between monthly and annual from the billing page under Manage subscription. The change takes effect at your next renewal.

A Team plan can also be cancelled from the team page. Seats you add to a Team plan are charged when you add them, prorated for the rest of the current billing period. Seats you remove stay paid until the end of the current period and are not credited or refunded; the lower seat count applies from your next renewal.

Cancelling a plan does not by itself delete your books or other data. Account deletion and the handling of data upon termination are addressed in Section 13.

After a paid plan ends, only as many books as the Personal plan's item limit stay usable. You choose which ones; until you do, the books you added first stay usable. You can change the choice once every 7 days. The other books are kept but locked: you and your agents cannot read or edit them, but you can delete them. When you upgrade again, every locked book is restored at once.

Except where applicable law requires all fees exclude applicable taxes, levies, duties, and similar governmental charges. You are responsible for all such charges arising from your purchase or use of the Service, including VAT, sales, use, and similar taxes, but excluding taxes imposed on HeyTrove's net income. Where HeyTrove or its payment provider is required by law to collect such charges, they will be included in the total price disclosed to you before purchase and collected with your payment. Nothing in this provision limits any mandatory consumer rights or HeyTrove's obligations under applicable tax or pricing disclosure laws.

Annual plans automatically renew for successive annual terms unless you cancel from the billing page before the renewal date. We will send a reminder to your registered email address 14 days before each annual renewal.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service and Output are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that Output will be accurate, complete, or suitable for your intended use, or that Content will never be lost or altered. These disclaimers do not exclude any warranty, obligation, or remedy that cannot lawfully be excluded, or override express commitments in a separate written agreement with you.

11. Limitation of Liability

To the maximum extent permitted by applicable law, HeyTrove's total liability is limited to the fees you have paid in the 12 months preceding the claim. HeyTrove is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, revenue, or profits. Nothing in these Terms limits liability for fraud, willful misconduct, or liability that cannot be limited by applicable law.

12. Indemnification

You agree to indemnify and hold harmless HeyTrove, its officers, directors, shareholders and employees from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights (including IP Rights) through Input you submit. This indemnification does not apply to claims arising from HeyTrove's fraud, willful misconduct, or breach of applicable law.

13. Termination and Suspension

Either party may terminate the agreement under these Terms at any time: You by providing us with a cancelation notice (see Section 9) and we by providing you with a written notice. In the event of termination by us that is not caused by your breach of these Terms, you will be entitled to a prorated refund for the remaining months to the extent you have subscribed to an annual plan.

We reserve the right to suspend or terminate accounts that violate these Terms or any applicable law, and in such case, no refund shall be provided.

Upon termination, your data will be handled in accordance with our Privacy Policy.

Upon termination, your right to access and use the Service ends, except for any export access we expressly provide. Provisions that by their nature are intended to survive will survive termination, including provisions concerning accrued payment obligations, intellectual property, previously granted publication rights, disclaimers, limitation of liability, indemnification, dispute resolution, and general contractual terms.

When you delete your account, your documents are removed from storage and your personal data is deleted from our database. Anonymized analytics records (e.g., aggregated usage data) may persist. We recommend downloading any documents you wish to keep before deleting your account, as they will be permanently removed.

14. Force Majeure

HeyTrove shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, or cyberattacks.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Israel. Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. Any disputes that cannot be resolved through negotiation shall be resolved in the courts of Tel Aviv-Jaffa. This clause does not limit the rights of consumers in the EU or other jurisdictions where mandatory local laws provide the right to bring proceedings in local courts.

16. Changes to Terms

We may update these Terms of Service from time to time. We will provide at least 30 days' notice of material changes via email. Your continued use of the Service after the notice period constitutes acceptance of such changes and updates.

In addition, we will provide at least 30 days' advance notice to your registered email address before any change to your plan's price or usage limits takes effect. For annual plans, such changes will apply no earlier than your next renewal. You may cancel before the change takes effect to avoid renewing on the changed terms.

17. General Provisions

Assignment. You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent, except where mandatory law provides otherwise. HeyTrove may assign these Terms to an affiliate or in connection with a merger, reorganization, or sale of the relevant business or assets, provided that the transfer does not reduce your mandatory statutory rights and the successor assumes the applicable obligations.

Entire agreement. These Terms, together with any additional terms expressly accepted by you for a particular feature or purchase, constitute the entire agreement between you and HeyTrove and supersede prior discussions and understandings on that subject, except for any separate written agreement with HeyTrove.

Severability and waiver. If a provision is held invalid or unenforceable, it will be enforced to the extent permitted by law, and the remaining provisions will continue in effect. A failure or delay in enforcing a provision does not waive the right to enforce it later.

Electronic communications. We may send account, billing, security, and contractual notices to your registered email address or through the Service, subject to any mandatory requirements concerning the form or delivery of notices. You must keep your contact information current. This provision does not constitute consent to receive marketing communications where separate consent is required.

18. Contact

For questions about these Terms, contact us at support@heytrove.ai.